Terms & Conditions

Returns

Note: Returns must not be sent through UPS. UPS does not return deliveries to us. Any returns sent through UPS to us will be considered lost and not refundable.

Returns are accepted within 30 days provided that the item is returned in like new condition. For items that have arrived damaged, please take pictures and reach out to us and we will begin the process of refunding your return, no questions asked. Refunds will be processed once tracking information is provided confirming the item is in transit back to us. If there is no tracking information, refund will be processed only if item is received within 30 days of having initiated the return. Buyer pays return shipping.


Quality

All knit and crocheted items on this website are handmade, unless otherwise specified. Handmade items are made to the highest standard of quality possible. However, due to the processes of hand knitting or crocheting items, tiny defects in workmanship may occur. These should not impact the overall durability of the item. If at any time you are not satisfied, please see our returns process above.